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CelesteDermal Labs
Human Skincare Care Desk

Questions About Your Kit or 30-Day Guarantee?

Because we run a direct, password-free store, you never need to log into a portal to get help. Send your question or order number below and our Austin team replies within one business day.

Direct Emailcare@example.test
Fulfillment & Returns CenterCeleste Dermal Fulfillment, 440 Harbor Park Dr Suite 210, Austin, TX 78701
Support HoursMonday – Friday, 9:00 a.m. – 6:00 p.m. CT

Effective November 1, 2026

30-Day Empty-Vial Return & Refund Policy

Every Celeste Dermal order is backed by our 30-Day Empty-Vial Money-Back Guarantee from the carrier delivery date.

You are welcome to complete up to two individual treatments from your kit so you can evaluate how your skin responds across a full 14-day cycle. If you are not completely satisfied, submit your order number at /contact (or email care@example.test) within 30 days of delivery to receive a prepaid return authorization.

Once your remaining kit components arrive at Celeste Dermal Fulfillment (440 Harbor Park Dr Suite 210, Austin, TX 78701), your full purchase amount is refunded to your original payment method within 3 to 5 business days.

Questions or return authorizations: care@example.test · Celeste Dermal Fulfillment, 440 Harbor Park Dr Suite 210, Austin, TX 78701

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Effective November 1, 2026

Privacy & Guest Checkout Data Policy

Celeste Dermal operates a friction-free guest checkout architecture. We never require you to create an account password or store persistent member profiles to purchase our skincare kits.

We collect only the contact email, phone number, and shipping address needed to dispatch your order, send carrier tracking updates, and honor our 30-day guarantee. Payment card details are tokenized directly by PCI-DSS Level 1 processors (Stripe / PayPal) and never touch our application database.

We do not sell, rent, or broker customer shipping records. To request deletion of an inquiry or order lookup record, email care@example.test.

Questions or return authorizations: care@example.test · Celeste Dermal Fulfillment, 440 Harbor Park Dr Suite 210, Austin, TX 78701

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Effective November 1, 2026

Terms of Sale & Cosmetic Use Disclaimer

All bundles sold on Celeste Dermal are one-time retail purchases priced in USD unless explicitly stated otherwise. Promotional bundle discounts apply automatically to the tier selected in Step 1 of checkout.

The Celeste LuminaPin™ 24K Micro-Infusion System is a cosmetic epidermal skincare tool (0.5mm pin length) intended solely for improving the appearance of surface hydration, luminosity, and fine lines on intact adult skin. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any dermatological disease.

Each sterile 24K gold pin cartridge is strictly single-use. Discontinue use and consult a board-certified dermatologist if persistent irritation occurs.

Questions or return authorizations: care@example.test · Celeste Dermal Fulfillment, 440 Harbor Park Dr Suite 210, Austin, TX 78701

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